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  • Error Retrieving Content: Canvas Media Chooser in Chrome

    In some cases, individuals will receive the below error when clicking on the YuJa Media Chooser within Canvas. We have found this to be attributed to the way Canvas handles certain browser plugins like Grammarly and Dragon. More information can be found here. Below, we have included instructions on how to prevent the error message while operating in Chrome.
     
     

    Turning Off the Plugin Extension for <YOURZONE>.instructure.com

    To ensure you can access the YuJa Media Chooser without issue, we just need to disable the applicable plugin while operating within Canvas.

    1. Once logged in to Canvas, click on the Google Plugin.
        
    2. If the Plugin allows, turn off within <YOURZONE>.instructure.yuja.com.